By booking and using the services of Melbourne Maxi Van ("Company," "we," or "us"), you ("Customer" or "you") agree to be bound by these Terms and Conditions.
1. *Definitions*
- *Services:* Refers to all taxi, maxi van, airport transfer, tour, private, corporate, group, door-to-door, and pet transfer services provided by Melbourne Maxi Van.
- *Booking:* Any reservation made through our website, phone, or any other means for the provision of our Services.
- *Vehicle:* The maxi van or taxi provided by the Company.
2. *Booking and Payment*
- *2.1 Acceptance:* All bookings are subject to availability and final confirmation by the Company. We reserve the right to decline or cancel any booking at any time for any reason.
- *2.2 Payment:* Payment must be made in full prior to, or at the time of, service delivery unless otherwise agreed upon in writing. We accept cash, credit/debit cards, and approved online payment methods.
- *2.3 Pricing:* All rates are subject to change without notice. The price quoted at the time of booking is final, except in cases of unforeseen circumstances or additional services requested during transit.
3. *Cancellations and Refunds*
- *3.1 Cancellation by Customer:* Customers may cancel their booking by providing written notice at least 4 hours prior to the scheduled pickup time. Cancellation fees may apply.
- *3.2 Cancellation by Company:* The Company reserves the right to cancel or reschedule any booking due to unforeseen circumstances including, but not limited to, vehicle breakdowns, driver unavailability, or adverse weather conditions. In such cases, a full refund or alternate service arrangement will be provided at the Company’s discretion.
- *3.3 No Refunds:* In instances where a journey is commenced, or in cases where the service is rendered in full, refunds will not be provided.
4. *Service Use and Security*
- *4.1 Customer Obligations:* You agree to provide accurate, complete, and timely information as required for the provision of our Services. You are responsible for the conduct and behavior of all passengers during the journey.
- *4.2 Prohibited Activities:* Any form of misconduct, including but not limited to, harassment, violence, or the transportation of illegal substances, is strictly prohibited. The Company reserves the right to refuse service or terminate a journey immediately if such behavior is observed.
- *4.3 Security Measures:* The Company employs reasonable security measures to protect both the Customer and our drivers. However, Customers acknowledge that the Company is not liable for any loss or damage arising from incidents beyond our control, including but not limited to acts of vandalism, theft, or criminal activities during transit.
5. *Limitation of Liability*
- *5.1 Disclaimer:* The Company provides its Services on an “as is” and “as available” basis without warranties of any kind, either express or implied.
- *5.2 Liability Cap:* In no event shall the Company, its employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising out of or in connection with your use of the Services.
- *5.3 Force Majeure:* The Company shall not be liable for any delay or failure in performance due to events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government actions.
6. *Intellectual Property*
- *6.1 Ownership:* All content, trademarks, logos, and service marks displayed on our website or provided through our Services are the property of Melbourne Maxi Van or its licensors.
- *6.2 Use:* You are granted a limited, non-transferable, non-exclusive license to use the materials for personal, non-commercial purposes only. Any unauthorized use is prohibited.
7. *Privacy and Data Protection*
- *7.1 Data Collection:* We collect personal information in accordance with our Privacy Policy. By using our Services, you consent to such collection and processing.
- *7.2 Data Security:* We take reasonable measures to safeguard your personal data; however, we cannot guarantee absolute security and are not liable for any unauthorized access to or alteration of your data.
8. *Indemnification*
You agree to indemnify and hold harmless Melbourne Maxi Van, its affiliates, officers, agents, and employees from any claim, demand, loss, or liability, including reasonable attorneys’ fees, arising out of your breach of these Terms and Conditions or your use of our Services.
9. *Modifications to the Terms*
The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our Services constitutes your acceptance of the updated terms.
10. *Governing Law and Jurisdiction*
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Victoria.
11. *Contact Information*
For any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
*Melbourne Maxi Van*